Refund & Return Policy – AZARIA

We want you to be completely satisfied with your purchase from AZARIA – Born in Morocco. Made for You. If for any reason you’re not happy, we’re here to help.

Returns:

We offer a 180-day return policy. You have 180 days from the day you receive your order to request a return.

To start a return, please contact us at contact@azaria.ma. Our customer service team will provide you with a free return shipping label via email. Simply attach the label to your package and send it back using any carrier you prefer.

Once we receive your returned item, we will inspect it. If approved, your full refund (including the shipping cost) will be processed within 10 business days.

You can reach us anytime at contact@azaria.ma  with any questions or concerns.

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How to Return:

✅ By mail using our provided return label
✅ No restocking fee
✅ Product condition: New or Slightly Used

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Eligible Return & Refund Situations

🚫 Wrong Product Received

If you received the wrong item, email us at contact@azaria.ma  with photos. We’ll send you a return label and ship the correct product once your return is in transit.

🔁 Exchanges

We offer free exchanges for defective or damaged items. If you need an exchange for the same item, contact us at [contact@azaria.ma](mailto:contact@azaria.ma).

Change of Mind

Changed your mind? No problem. Just contact us to initiate a return within 180 days.

Order Cancellations

If you want to cancel your order, please contact us immediately. We’ll do our best to cancel it before it’s shipped, but we can’t guarantee cancellation if the product has already been dispatched.

To complete your return, a receipt or proof of purchase is required.

Refunds

After receiving and inspecting your return, we’ll notify you via email. If your refund is approved, a credit will automatically be issued to your original method of payment. Refund processing time depends on your bank or card issuer.

Missing or Delayed Refunds

If you haven’t received your refund yet:

1. Check your bank account.
2. Contact your credit card company (it may take a few days to process).
3. Contact your bank (processing times vary).
If you’ve done all this and still haven’t received your refund, email us at contact@azaria.ma.